Forum Discussion

annali's avatar
annali
Joining in
5 months ago

No contract or email contact

The only correspondence I seem to have from Virgin is the text messages that confirmed my internet set up and links to download my pre contract details. I have nothing via post or email and can’t set up a virgin account without the details on my contract… 

  • Thanks for reaching out to us annali, and a very warm welcome to our Community Forums!

    It looks like you have posted this issue elsewhere, in response to another thread on the same subject, and this has since been issued with a private message to you.

    Do please check out the envelope in the top right hand corner for the message from my colleague.

    We would politely advise you to try and avoid duplicate posting, as this can result in multiple agents working on the same account and thus potentially causing more issues/confusion.

    In addition, for any issues you are experiencing, we would encourage that you start your own thread as the singular posting of the issue you need to raise.

    Best wishes

    David_Bn