Forum Discussion

Tigger1957's avatar
Tigger1957
Just joined
6 hours ago

No account number

I am a new customer in receipt of a broadband and tv service and with the first direct debit already taken from my bank account.  However,  I still haven't received an account number and therefore cannot set up the virgon media app etc. 

I received a contract summary email with no account number and since then no communication. I expected a welcome letter or something to confirm account details, but nothing came.

How do I get my account number?

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 hours ago

    Hello Tigger1957,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with trying to setup your online account.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L