Forum Discussion

Anonymous's avatar
Anonymous
10 days ago

No account number

I am a new customer in receipt of a broadband and tv service and with the first direct debit already taken from my bank account.  However,  I still haven't received an account number and therefore cannot set up the virgon media app etc. 

I received a contract summary email with no account number and since then no communication. I expected a welcome letter or something to confirm account details, but nothing came.

How do I get my account number?

2 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 days ago

    Hello Tigger1957,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with trying to setup your online account.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    9 days ago

    Hello Tigger1957,

     

    I'm sorry, but we are the UK only team here, we're not able to assist with any Virgin Media Ireland issues. You can get in touch with them using the methods here.

     

    Kind Regards,

    Steven_L