Forum Discussion

cinegoat's avatar
cinegoat
Joining in
4 months ago

No Account Number

Hi,

I signed up for Virgin Media over a year ago and never received a welcome letter or account number.

My contract will be finishing soon and I will need access to my account.

Would anyone be able to help me with this issue?

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi cinegoat, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not been able to register for My Virgin Media. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,