Forum Discussion

Debbiec87's avatar
Debbiec87
Joining in
7 months ago

No account number

Hi, 

I joined Virgin media and have my Internet installed already but I have had no email confirmation of this and I have not been given an account number or anything. I have tried to contact you via the chat but it keeps kicking me off, could I speak to a human please? 

3 Replies

  • Debbiec87's avatar
    Debbiec87
    Joining in
    7 months ago

    I have the same problem too, my Internet was installed on the 6/11/24 and I've had no email or letter with an account number etc. Could someone help with this please?

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi there Debbiec87 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you haven't had any confirmation of your account number or contract. This should show on the contract so I'll pop you a PM to confirm your details so I can have this resent for you.

    Regards

    Nathan