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RB1993's avatar
RB1993
Joining in
10 months ago

No Account Number

Hi there,
I have placed my order online on last Thursday 20/6. Although I received my contract information, there was no welcome email or account number for me to create my online account.

I am unable to find any information on tracking for my modem delivery and unable set up my account online. Can you please assist?

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    10 months ago

    Hi RB1993

    Thank you for your post, welcome to the Community Forums!

    Sorry to hear that you've not received any information regarding the order you recently placed online. I'll pop over a private message to you now so I can look into this for you. Look our for my message at the envelope if you're using a desktop 😊