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Ron2021's avatar
Ron2021
Joining in
2 years ago

No account number

Hi all I signed up last week as I am moving into my new home I have recieved contract emails etc and order summary but no account number .

so can not sign into my account etc to see what’s going on 

4 Replies

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Ron2021 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Ron2021 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    We are so sorry that you have not yet had an account number, this should be listed on the right hand side of your contract, have you double checked this is not listed there? 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        I can see  my colleague Jon has sent you a DM.

        Have you seen this yet?