Forum Discussion

69ade's avatar
69ade
Joining in
2 years ago

No Account Number

Hi,

New customer here, have received the pre-contract email and the hub which is connected up and working fine. I’d like to connect up with the app but cannot sign-up as I have no account number; how/where can I find this?

3 Replies

Sort By
  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 69ade 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    Advice on where to find your account number and area reference can be found under the FAQs section of this article here. 

    If you haven't received a welcome e-mail, please pop back to us and we can help you further.

    Regards,
    Daniel

    • 69ade's avatar
      69ade
      Joining in
      2 years ago

      Hi Daniel

      I've not received a welcome email, just an order confirmation/order documents one which doesn't seem to have the account number.

      Ade

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi 69ade, thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel