Forum Discussion

maluff's avatar
maluff
Joining in
2 years ago

No account number

My pre-contract information has come through, but there is no account number on it! I cannot call customer services, or check when my box is being delivered (which is already late) without having the account number.

They do not even provide a tracking number for Yodel to see when the box is being delivered.

How am I meant to set this up without an account number?

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi maluff 

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Thank you

    Jon