Forum Discussion

Drumster53's avatar
Drumster53
Tuning in
2 months ago

No Account Access - Verification Issues Password Reset.

3 weeks of no email and VM account access, After 3 voice calls and raised "tickets" I now have a merged VM/02 account!! but still no access to it

The problem is the account verification process (Verify its Me) is not accepting my password (s) and I cannot reset the password without access to VM and my settings! 

I have attempted to use other methods but I don't have the "5 word security phrase" to prove its me.

I need a "password reset" email to my current gmail account and not sent to the old Blue Yonder account on VM as I cannot access it.

I am sitting here waiting again for a promised call back from the tech team to sort this out

PLEASE PLEASE PLEASE - Can anyone please helpme

 

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Drumster53, thank you for your post.

    We're sorry to hear you're still having the same problem 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      28 days ago

      Hi Drumster53, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel

  • SS_1234's avatar
    SS_1234
    Settling in
    20 days ago

    Was this resolved? My dad is in exactly the same position and no response from Virgin Media! He's 85 years old. Absolutely atrocious customer service.