Forum Discussion

Drumster53's avatar
Drumster53
Tuning in
4 days ago

No Account Access - Verification Issues Password Reset.

3 weeks of no email and VM account access, After 3 voice calls and raised "tickets" I now have a merged VM/02 account!! but still no access to it

The problem is the account verification process (Verify its Me) is not accepting my password (s) and I cannot reset the password without access to VM and my settings! 

I have attempted to use other methods but I don't have the "5 word security phrase" to prove its me.

I need a "password reset" email to my current gmail account and not sent to the old Blue Yonder account on VM as I cannot access it.

I am sitting here waiting again for a promised call back from the tech team to sort this out

PLEASE PLEASE PLEASE - Can anyone please helpme

 

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Drumster53, thank you for your post.

    We're sorry to hear you're still having the same problem 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel