Forum Discussion

ryantodd85's avatar
ryantodd85
Settling in
2 months ago

New User Account Issue

I'm a new customer and have had no issues setting up my internet and TV but I'm having a problem registering my account, similar to other users whereby ’m getting the same issue of saying I already have an account when trying to link my virgin media account. 
When I try the I've forgotten my email address, I'm seeing the below message showing there is no email address and I seem to be stuck in a loop. Does anyone have a solution to this?

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi ryantodd85 thanks for posting although we're sorry to hear of your concerns raised here.

    We will need to raise an IT Ticket to resolve things so please expect a PM to arrive shortly, and respond directly when you can!
    Many thanks