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kit2458's avatar
kit2458
Just joined
2 months ago

New tenants in my block of flats

Some new tenants are moving into my block of 6 flats where I live and have my virgin media broadband. Their address is flat 2/2 and my address is flat 0/2. I now keep getting calls from the Indian call centre trying to get my permission to allow these people to take over my broadband! They don't seem to understand about the different addresses. Is it possible to talk to someone in the uk who can sort this out for me????

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi kit2458 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with issues relating to your broadband. So that we can look into this further we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina