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championless's avatar
championless
Tuning in
2 years ago

New router not arrived

My deal expired. Called to cancel. Was persuaded to stay and was told a router would be delivered 2 days later. That was a week ago and no router. Website says no open orders. Can’t find how to contact anyone about it as it tells me to send a message and brings up a QR code (I’m browsing on my mobile so how do I scan a qr when I’m using my phone?)

Could someone advise how I can chase my router please? Connection is sketchy upstairs so I was told a new router would help and if not, use the connect app. 

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi championless,

    Thank you for reaching out to us in our community and welcome back, really sorry to hear a promised Router has not arrived, generally is there are issues with the Router we need to send a technician as it isn't always the equipment and full checks are needed first.

    So I can help and look further into this for you I have sent an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.