New Customer - unable to link Virgin Media to Virgin O2 ID

Like everyone else here I'm unable to link my Virgin Media account with my Virgin O2 ID, despite using the exact same email address for both.

This is getting ridiculous - I've been trying pretty much everyday since Tuesday trying to link these two accounts and despite your recent post saying it's being resolved - this is clearly not the case for me and many many many other people.

The help guides you keep linking people to are useless as it's clearly an issue with your back-end systems and not something an individual user can resolve.

I'm a new customer and need to link the 2 accounts so I can log in to check & manage my virgin media contract - it's ridiculous that you've implemented a login process that clearly wasn't tested sufficiently before it was rolled out and have made it so there is no other way to log in and manage your account.

Please can you provide an update about whether your tech teams are even looking into this instead of just repeating the same advice to everyone that doesn't actually resolve anything.