AaronicUK
2 years agoJoining in
New contract was made when moving house and not made aware!
As title says.
We moved house in July 2023 and a new contract was issued without being told that a new contract would be issued due to moving. I rang to cancel the contract today, as we no longer wish to continue with Virgin Media. We would be out of contract by now as we joined in 2022. During the phone call I was told we would have to pay £600 fee to be disconnected and was also told that it is "Normal" for a new contract to start when moving home..
I have read in multiple places here that this is not true and a new contract shouldn't have be issued when moving home, if there are no changes to the package. We have not changed our package.
Please can someone advise on what to do.
Thanks