New contract setup issue
We were switching the account into my name and were told to do this, we needed a new contract. The man dealing with this then said he would call back with some offers. He didn't call back but I received an email from his manager stating there was a technical issue and the man would call back on the Monday after the weekend. I also gave my mobile number as asked as this had been lost due to the error. Nobody called on the Monday so I emailed the manger asking if they could give a date of when to expect the call back.
I then received 2 emails with 1 containing a contract attached. Just to add, I had had no conversation with anyone about contracts, the man had originally asked what day would be suitable to have the box delivered but we would discuss that further when he called back.
I didn't recieve a reply from any of the 2 emails sent.
Then yesterday my TV, broadband and landline were cut off. I then find an email from yodel, informing me that the box would be delivered that day....a box I hadn't agreed to!
I call virgin and have a problem passing the security checks as this hadn't been set up in the initial call. I explained the situation to the man, only to be told I had sent an email agreeing to the contract, which is not true. I explained the only emails I had sent were to the manager regarding the callback.
I asked the man what was the complaints procedure as I think it cannot be legally correct what has happened, to which he replied that he was also the complaints department and what resolution did I expect by complaining! I said at least a suitable offer on a bundle to reflect what has happened. The best he could come up with was £5 off a month for 18 months for a bundle which cost approximately £79. I declined that bundle as I had repeated many times my limit would be between £50-£60. He then came back with a bundle for approximately £50 which I agreed to but the earliest this can be delivered is Tuesday 14th January, meaning I have no TV, broadband or landline for 4 days!! I need my broadband for work.
This morning, out of curiosity I have checked the virgin website and my bundle which I was told was an offer for phoning, is exactly the same price!
I am now also having to pay for extra mobile data due to Virgins incompetence and just to add, I have not received any discount which was talked about but to seriously think £5 a month for 18 months is sufficient, is laughable.
Any help with this matter would be greatly appreciated as I'm not sure whether this is better suited for the ombudsman.