Forum Discussion

mikeg2k's avatar
mikeg2k
Joining in
11 months ago

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't been altered on my account? I have spoken to advisors via chat and whatsapp but they have all said the new contract price hasn't gone through and the best they can offer me is a new deal that is double the price im paying now? Anyone else had any issues with this sort of problem? thanks

  • Hi there mikeg2k 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry to hear that you have faced this issue with your recently agreed deal, I'd be happy to take a closer via a private message and see what we can arrange. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Just to update Ashleigh_C has been very helpful in trying to resolve the problem and I'm looking forward to hopefully having it sorted today!

    • Beth_G's avatar
      Beth_G
      Forum Team

      Thanks very much for your feedback mikeg2k. We're pleased to hear that Ash has been able to help - we've passed on your thanks to her 😊

  • j1mgg1980's avatar
    j1mgg1980
    On our wavelength

    @mikeg2k,

     

    Sis you get this resolved, as I think I am in a very similar situation. Got the email, clicked renewal, got the new contract, then radio silence.

     

    Agent I spoke to on the phone couldnt find anything about it.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there j1mgg1980 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have also faced this issue with your new deal and thank you again for posting. I'd be happy to take a look into this with you via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.