I took out a new contract for broadband/phone/TV on 13th March and got the email with the contract terms and I approved the contract to proceed on the text message link I was sent, but 3 days later the new contract is not showing on my account, and I am still getting the old broadband speed despite rebooting my hub.
Help.
Can any VM person private message me to get this sorted? Many thanks in advance.
Forum TeamHi woltoncarr,
Thank you for your post. We're sorry to hear the new contract hasn't taken affect.
We can certainly take a look into this for you.
I will private message you now to confirm details.
^Martin
Thanks Martin. I have replied to your private message.
Hi
The new signed contract still hasn't started on my account. Any kind Virgin Media mod able to assist? Thanks
Margot
Forum TeamHi woltoncarr thanks for posting and welcome back to our community.
Sorry to hear of any issues activating your new deal. I can see that you're currently liaising with my colleague Martin. I will therefore leave you in his very capable hands.
Regards
Lee_R
