Forum Discussion

klubbers's avatar
klubbers
Joining in
4 days ago

New business install waiting over 6 weeks.

It’s an absolute shambles:(

ordered the business broadband for my pub and got given an install date. They came twice marked the pavement then said we will be here when external works are complete.nothing came of it so I called them to be told my account manager will call as the external works are out of budget and they want me to pay towards it 😩 the cheek.

again no calls bare in mind not had one so  bf me email off then since my order email. 
called today to be told my install has been cancelled and they apparently sent an email. Nope no email in inbox or junk. 
told they will get account manager to call but still nothing.

if the customer service is this poor before I even get it put in if I ever lol what’s it going to continue like ? Lol

I am absolutely fuming. A communication company that don’t know how to communicate.

 

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    Sorry to read of your order cancellation but you should be contacting VM Business, and hopefully the account manager can pull something out of the bag for you. 

    There are similar installation issues shown on these forums which are for residential customers, mainly due to external contractors and not the cost, I'm afraid that the forum team don't have access to the business systems as they are two separate entities.

    There should be a live messenger chat function for VM Business on the following page

    https://www.virginmediabusiness.co.uk/help-and-advice/ 

    There's also a freephone number 0800 052 0800 or text support on 07480 639 012

    Additionally there's an online Contact Form

    https://www.virginmediabusiness.co.uk/help/s/contactus-form 

  • goslow's avatar
    goslow
    Alessandro Volta
    4 days ago

    Your installation experience is mirrored for some unlucky people on here waiting for residential installations.

    This forum is for VM residential customers so the VM people on here don't have access to any info that would help you unfortunately.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    You have received a free lesson. Learn from it.