New broadband user issue with Virgin Media and Virgin O2 linking account
Hi there,
I very recently (last Friday) signed up for Virgin Media Broadband. My router got delivered yesterday (Tues 22nd July) but in my contract email that I received before its arrival it stated: 'First things first: if you haven't set up your My Virgin Media account, now's a good time to do so. You'll be able to track your order progress and keep on top of your account at the touch of a button. Just so you know, it can take a couple of hours before your account's up and running.'
I tried to set up my account, and it has linked up with my O2 account (as I'm an existing O2 mobile phone user) but when trying to register a Virgin Media account it says that I need to link with Virgin O2. It doesn't give me any other option. When I enter in my surname, account number, and area code it says that it's found my account but that it has a different email address. The only option it then gives me is to enter in the 'correct' email address. But when I enter in my email address that I have signed up to Virgin Media with, I get an error saying 'Email address doesn't match. Remaining attempt:[number of attempts remaining goes here]'
I've tried to resolve this issue through the chat three times and it's not worked. I've spoken to three different people on the phone without resolving. So please can someone help to set this up?