Hi.
I have been using virgin media broadband since the 30th of July 2024 and I still haven’t received my contract via letter or email. Because of this I can’t login to my account. I called customer service twice and they said a letter would be sent to my address both times and I still haven’t received anything. Can I please get help with this?
Forum TeamHi there Jd92
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your account. I'm going to pop you a private message so we can take a closer look into this together.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hi. I didn’t receive a message. Is it still possible to talk about the issue I am facing?
