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r12rja's avatar
r12rja
Joining in
2 months ago

New account number (same email address)

My contract ended with VM in Feb and I decided to take out a new contract rather than renewing. My email address is still associated with my old account number (not my new one), online it shows no packages - therefore can't access stuff like netflix. So frustrating been told it will be fixed automatically each time I contact VM. I don't want to create a new email address for new account number, any idea how I can this resolved?

Account number Change

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi r12rja thanks for posting and welcome to our community.

    Sorry to hear that you're unable to access your current online account. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R