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JonC72's avatar
JonC72
Just joined
30 days ago

New Account but no customer a/c number

I purchased a Broadband Solus only contract on 20th March but I only received an email containing my pre-contract documents (2 pdfs: a summary sheet and an information sheet).  When purchasing online, the payment did not go through and I was informed that I would be contacted within 48 hours to take payment over the phone - I have not been contacted.  I have no a/c number or area reference, so I cannot contact anyone.  I have tried the phone number (cannot get past without an a/c number), the webchat (cannot get past without a/c no and passed to whatsapp), whatsapp (no replies).  How can I contact someone?

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    30 days ago

    Hi JonC72 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns since trying to join us. Have you been able to speak with our pre-installation team to see if they can locate your account? They can be reached on 0800 052 1734. 

    Alternatively, if there was an issue with the order, you can try the new customer sales team, who should also be able to check if your order. They can be reached on 0800 183 1234.

    Keep us posted with how you get on.