Forum Discussion

NJWeightman's avatar
NJWeightman
Joining in
18 days ago

Never Received Account Number

Hello. I signed up for Virgin on Wednesday 12th November. I have still not received an account number.

I have tried calling support to ensure that my installation date (2nd December) is confirmed as I cannot move into my property without it due to sometimes working from home. However, to speak to anyone, I need to have an account password which I don't have as I don't even have an account number to get an account password.

Can someone help with this please?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    18 days ago

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    18 days ago

    Hello NJWeightman 

    Thanks for your first post and welcome to our community.
    Sorry to hear you've not received any details yet.

    Can you please let us know how you get on once you've called the abpve number?

    Gareth_L