Forum Discussion

FrankK's avatar
FrankK
Joining in
15 days ago

Netflix with ads at renewal

Hi all. Like others I have renewed and found my Netflix Standard has become Netflix with Ads. 

I negotiated a downgrade in speed, but otherwise expected the same package. 

Not amused and within the 14-day renewal period. Grr.

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    14 days ago

    This seems to be common practice now. Renewing Netflix actually includes a downgrade to with Ads. 

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    14 days ago

    Hi FrankK, thanks for posting and welcome back to our community.

    Sorry to hear of any issues with your Netflix since updating your package. If you renewed your contract, a pre-contract document would have been forwarded to you. It would detail your package in full. And it would have been required to be confirmed as reviewed and accepted before the deal could be processed. So that I can take a look at this (as you've advised you're within cooling off period my understanding is you've received a new contract) I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R