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Chazmacq's avatar
Chazmacq
Tuning in
12 hours ago

Netflix subscription

I've been a Netflix subscriber for a few years now and was recently offered Netflix inclusive of the Virgin Media package.

I cancelled the Direct debit for virgin media and made sure when setting up Netflix  that I used the same email address. Going by the information available this should have synced the 2 services. Now that the direct debit with Netflix has stopped I am getting a message to say the account has been frozen and I am asked to update the payment details. So this obviously has not worked and I need assistance in syncing the virgin media inclusive netflix to my existing netflix account.

1 Reply

  • Anonymous's avatar
    Anonymous
    10 hours ago

    The issue is that the ‘Chazmacq’ who has an existing Netflix account and Netflix knows about, is totally different to the ‘Chazmacq’ who has Netflix via VM. There’s simply no connection, there is no ‘syncing’ of the accounts. Netflix simper doesn’t know that you are (maybe) the same person, they have no means of knowing that. So from their perspective, you have stopped paying them (I assume that when you say you cancelled the DD for Virgin Media, you meant the DD for Netflix - easily done), so they have suspended your service.

    What you need to do is to cancel your existing (personal) Netflix account and sign up again via the VM system - I can’t see any mechanism where your preferences etc. can be migrated over, so you would be starting up afresh. Also you might want to double-check the tier you will be getting via VM, is it Netflix with ads, rather then Netflix standard?