Forum Discussion

CalThomas's avatar
CalThomas
Just joined
9 hours ago

Netflix Subscription - Code not sent

Hi There

I've upgraded my contract to include Netflix nearly 2 weeks ago, despite numerous calls and assurances the code would be sent, i'm yet to recieve the code. Its listed on my contract which is now live but i'm unable to access the service - which is disappointing. Could anyone help please?

Regards

Callum

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi CalThomas 

    Thanks for posting and welcome to the community. Sorry to hear you've not received the Netflix activation email. I'll send you a PM now to help further.

  • CD2204's avatar
    CD2204
    Joining in
    6 hours ago

    I’ve had exactly the same issue. I’ve called and web messaged on numerous occasions and each time I’m told that I should receive something within 24-48 hours, I still haven’t received the code and have now lodged a complaint

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      4 hours ago

      Hi CD2204 

      Thanks for posting and welcome to the community. Sorry to hear you've not received the activation email.

      I'll send you a PM now to assist further.