Forum Discussion

AlanF3's avatar
AlanF3
Joining in
6 months ago

Netflix standard

I signed up for an upgrade to Mega TV two weeks ago which includes Netflix standard. I have not received a Netflix activation e-mail and have checked my spam e-mails. When I go into my Virgin Media account, it does not show the upgrade although the channels have been upgraded and the new remote is working. Therefore there is no Netflix upgrade button. Any help?

 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi AlanF3 

    Did you upgrade to the Mega Volt bundle?  The only current bundles that include standard netflix are the Biggest Combo bundle and the Mega Volt bundle. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey AlanF3, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    As mentioned below only certain packages have Netflix in them

    Was Netflix mentioned in your paperwork?

    • AlanF3's avatar
      AlanF3
      Joining in
      6 months ago

      Yes it states in my contract that Netflix Standard is part of the bundle

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        6 months ago

        Just to confirm sorry was this on the renewal ( upgrade) or was that the old deal?