Hello David. Please see my below post about my experience today. It has been horrendous. In the end, I made a second phone call to the retentions team who finally added a credit to my account for Netflix Premium, meaning I am not being overcharged. The agent did say that he has never seen the premium option added to a pre-contract renewal before, and this is something new to him. But something has went totally wrong, from me accepting the new contract (online) to eventually getting the final confirmation of the new contract. Then Netflix email me to say my plan with them has went down to standard! So, again, something has went wrong from the renewal offer > offer accepted > Netflix integration. Causing two phonecalls and someone in whatsapp not being able to do anything except raise a ticket with the IT team!
How can the online renewal system be so flawed? Why is it advertising products that will not be included? Why did the agent on the first call 3 days ago, assure me that everything would stay the same If i accepted the online renewal? The online renewal does not work!! It is flawed!