Netflix removed after contract renewal
Having recently come to the end of my contract period I was pleased to see that within my online account I had an offer to renew my contract and keep the 'same' package (being aware that I would be moving to the latest TV package and loosing some channels - which I am fine with) for around £5 less per month than I was paying.
The contracts came through and match exactly as I suspected, including showing that Netflix premium was a part of the deal. However, I then received a further email from Virgin stating that Netflix had been cancelled and billing would revert to Netflix.
I can find no option on my account to reactivate Netflix, with the only option being to add it to Stream, which I obviously don't have.
Anyone come across this before and know how to solve it? Or can one of the Virgin team look into this for me please?
Thanks