I renewed my contract with virgin and was told everything would stay the same, I have always had netflix standard (without ads) but now I'm getting ads on netflix. I phoned virgin media who told me a code has to be added which they would do so, as promised I could continue with same deal as before but 4 days later I still have ads on netflix!
Forum TeamHi rn98 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your Netflix service. Have you recently undergone a package change with us? The type of Netflix services included in your package should be listed on your contract documents. These will have been sent to you when first taking out the package, but also can be accessed via 👉 My VM.
You can usually change your Netflix plan / Tier via My VM or your Netflix account directly. There's a bit more information on how to do this here 👉 https://help.netflix.com/en/node/22 . However, if the issue is with the services included in your package itself we will need to investigate further and help get your package changed from our side first.
I will send you a PM to confirm a few account details and offer further support with this! You can find the PM in the top right corner of the page in your Inbox ✉. We can then return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞
Hi, sorry can't see a pm from you
My contract was coming to an end, contacted vm who said I could renew with same package, no changes for few £ extra, I did this but few days later message from netflix informing me my package has changed to netflix with ads, I did not agree to this change. I have phoned vm twice, once told they would change, next time told I should go into my package and upgrade but when I try to do this told to chat to us, try to do this on WhatsApp but then told not available. Please can you help.
Forum TeamSo sorry rn98, it looks as though the PM didn't send for some reason.
I've now sent this for you so it should be in your inbox 😊
Many thanks,
