Hi rn98 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your Netflix service. Have you recently undergone a package change with us? The type of Netflix services included in your package should be listed on your contract documents. These will have been sent to you when first taking out the package, but also can be accessed via 👉 My VM.
You can usually change your Netflix plan / Tier via My VM or your Netflix account directly. There's a bit more information on how to do this here 👉 https://help.netflix.com/en/node/22 . However, if the issue is with the services included in your package itself we will need to investigate further and help get your package changed from our side first.
I will send you a PM to confirm a few account details and offer further support with this! You can find the PM in the top right corner of the page in your Inbox ✉. We can then return to this public thread with another update when possible. Thanks for your patience and co-operation in the meantime! 🌞