Netflix changed to ads only
Hello the same thing has happened to me too can someone pick this up please?
Renewed on basis of not losing anything then Netflix been changed to ads
Forum Discussion
11 Replies
Same has happened to me and I'm not happy at all will be cancelling of it can't be sorted
And me too
- Matthew_ML
Forum Team
Hey Damienw1, thank you for reaching out and I am sorry to hear you are having some issues with Netflix.
Our Netflix offering have recently changed, we now only offer Netflix standard with ads unless stated otherwise.
If you have have done a renewal or any changes this would be why.
You can upgrade to the add free version for £4 per month.
Hi Matthew,
No it said renew without losing anything. And on the contract I agreed to it shows Netflix standard not with ads.
Are you saying that you don't offer what's in the contract?
Looking around the community I see many others with the same issue and you have sorted it?
Exactly the same happening to me and I'm being told by Virgin Matthew that that's how it is this is blatent false advertising
- Beth_G
Hi Damienw1
I will send you a private message so I can take a look at what's happened.
Thanks,
I have exactly the same problem. I was not told of the change when I renewed. I shall not be renewing in future.
Sorry to hear you were not made aware of this during renewal. All Netflix inclusive bundles come with Netflix Standard with ads. We will take your feedback onboard and pass it on to the relevant team. If you wish to upgrade to the Standard or Premium tier, you would do this either via My Virgin Media or directly via Netflix after registration. The additional charge for the upgrade would then be presented on your monthly bill.
Please let us know if you need any further help.
Thanks,
