Forum Discussion

stefmles's avatar
stefmles
Joining in
2 years ago

Netflix cancelled and I can't resubscribe

Just got a message from Netflix to my subscription through Virgin Media had been cancelled. I can't resubscribe. Why did Virgin Media somehow cancel my subscription?

  • ll no luck in setting up Netflix, I get a message '

    Sorry, something went wrong.

    You may still sign up for a Netflix account without this offer or return to the partner website and try again.
    How many times do I have to try again?
    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey stefmles, thank you for reaching out and I am sorry to hear this.

      Please can you go to your online account here look for Netflix and let me know if it will let you re-activate form here.

      It should allow you to do it and send you an email which you would click and this will get it working again. Cheers 

      • stefmles's avatar
        stefmles
        Joining in

        No change, why am I not surprised, judging from all the comments and queries on this forum I'm not expecting things to change soon

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      If you are look to re sign back up to Netflix you may need to wait 24 hours.

      I would go to the Netflix website and sign up there it will allow you to do this right away once you've done this just login in with your details.