Forum Discussion

Richaero's avatar
Richaero
Joining in
2 months ago

Netflix billing

I have recently been awarded an upgrade to include NETFLIX with adds to my Virgin Media bundle. Was sent the link, which did not work. I have requested a fresh link via telephone a total of six times now. I was sent a link which said that I had to pay £4.99 per month for the version offered by you as part of my bundle. One of the team told me to click on this 
link and sign up for the £4.99 a month version and it would be accommodated by you in the billing process. This didn't happen, so I called again and spoke to another team member who told me that I should never have clicked on the clink to sign up for the £4.99 a month version
and he would ask for the link to be sent again. This didn't happen and so I called a couple of weeks ago, explained this whole ball ache to someone else and he said the same,
that he would request the link to be resent. This has not happened, so I am requesting that as you are unable to perform a simple task, that you are in a contract to do for me,
you reduce my monthly bill by £4.99 to cover the NETFLIX.

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Morning Richaero

    I'm sorry to hear there's been an issue with a Netflix offer you've received from us. I can certainly take a closer look into what's happened. I've dropped you a private message.

    Thanks,

    • Richaero's avatar
      Richaero
      Joining in
      2 months ago

      Replied to your PM and got an undeliverable - Postmaster message?

      Thanks,

      Richard

  • Richaero's avatar
    Richaero
    Joining in
    13 days ago

    I have an update!

    Netflix has been removed from the package, but no adjustment made to the bill.
    So affectively I am not getting the service they are charging me for and haven't done since signing up at the end of last year!

    Really getting fed up with this.
    Have been a member for more years than I can remember, all the way back to ntlworld.com

    Will try ringing the team, but again don't hold any hope, as they say they will make adjustments and the next month has the same old charges attached!!

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      13 days ago

      Hi Richaero 👋.

      Thanks for the update on this, sorry to hear that you have not got this fully resolved. So that we can assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina