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Oduns's avatar
Oduns
Just joined
2 years ago

Netflix billing issue

I have been billed for Netflix when I have my own Netflix and pay for it through them. I called up 4 times last week and I was told the payment will be cancelled. It’s still on my bill and again I have been charged for Netflix again this month and also a late fee.This is getting ridiculous now, every month I have to call virgin customer service due to their inability to provide a service which I pay for. I want it cancelled now please and the payment sorted out.

 

[MOD EDIT: Subject title changed for clarity]

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Oduns 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about these issues with your Netflix service and billing. We appreciate this must be frustrating, having tried to get it sorted already. 

    We will need to send you a PM to confirm a few account details and investigate what is happening, so we can try and get this resolved. 

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞