Forum Discussion

mitcpe's avatar
mitcpe
Tuning in
4 days ago

Netflix and Virgin Media showing different subscriptions

Hi, when I signed up for Virgin it included Netflix standard with ads. I upgraded this to Netflix standard for an extra £7 a month. The Virgin account shows the upgraded subscription, but Netflix is still showing Standard with ads.

How do I alter this please?
Thanks

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi mitcpe, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having some issues with your Netflix plan. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hi mitcpe, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,