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hedaux11's avatar
hedaux11
Just joined
8 hours ago

Netflix and Sky Sports App Issues

I received my stream box a week ago and still have the following issues despite multiple calls and messages and raising a complaint with no response (Reference Number:C-031125548)

1. Netflix. Email for migration from my account pre Virgin to my Virgin account with it included never received despite being told multiple times it would be resent, when i click redeem in my virgin account I get 'something went wrong' message

2. Sky sports app downloaded to Ipad. When I sign in with my virgin ID I get 'you have no sky sports subscription' so can't watch it on my Ipad even though i can watch fine by stream box

Been told multiple times it will sort itself in a few hours but never does

Last night I was told by a virgin support agent my email on the Virgins side was corrupted on their side and to phone and get it updated. I did this but as told they couldn't see the issue!!

Am out of ideas now as keep phoning/messaging it draining too much time

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey hedaux11, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your stream issues.

    To confirm Netflix didn't carry over to the steam, was Netflix 100% included in the package? 

    What happens when you try and use your Netflix login in does this work at all?

    With the Sky sports have you gone over the device limit at all?