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Emz1243's avatar
Emz1243
Joining in
8 months ago

Netflix and moving house

Had Netflix as part of my VM bundle for sometime now, however having recently moved house and our package was paused for a few weeks as we were unable to get an instillation appointment straight away. VM reinstalled…..no problem! However when trying to log onto Netflix it is asking me to update my payment method. 

Contacted VM 4 times now - being told something different every time. They have raised 4 ‘tickets’ with an external department which looks into Netflix and on the last call they said it could take up to 10 working days for a verification email to be sent so we could set Netflix back up. 

10 working days has now past and I am no further forward!! 

any help of how this can be resolved quickly?

 

thanks! 

1 Reply

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Emz1243,

    Thank you for reaching out to us in our community and welcome, sorry to see that since moving that Netflix hasn't worked and that you are still waiting for a fix, so we can look into this for you I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.