NETFLIX ADDED TO MY ACCOUNT WITHOUT ME ORDERING IT
I AM VERY UPSET ANGRY AND STRESSED!!!
Netflix subscription has been added to my account without my consent!
THIS IS FRAUD
I received my bill in January when the added fee was noticed on my bill. I called and spoke to someone on the 12th of January. I was assured that this would be sorted. I also received emails to say that the fraudulent action had been registered and another email to say that the Netflix subscription had been removed from my account.
I have since received my February bill and it is still showing the Netflix subscription. I rang and spoke to someone on the 13th February explaining the situation again and that for the second month it is showing Netflix subscription to my account which I did not consent to!!
I was told that it will be escalated and someone would get back to me within 10 days. And my account would be credited with both January and February fees of the subscription as I did not add these to my account.
Going by other messages on this community I see I am not alone by this fraudulent behaviour.
I am extremely stressed by this all as I simply can not afford to pay this months bill especially now seeing my new bill balance from April.
Please can someone get back to me!!