Netflix added to bundle - but issue and conflicting answers

Hi,

Apologies if this is in the wrong forum, or has been answered elsewhere, its difficult to look everywhere!!

Recently changed my bundle and have had the Netflix added.  I have one issue, and then conflicting info i've been told by different people at Virgin.

Firstly, i recieved the activation email quite quickly, but it doesnt work!  The link in the email goes to a webpage that says no page found!  Virgin Twitter said to ring Faults, so i did, and they said they can resolve it, but here comes the conflicting bit.

I've been told, (and seaches online and this forum seem to suggest) that if you already have a Netflix account:

- firstly, you need to cancel it first and then use the activation email, log in with your existing Netflix username and your old account would transfer over.

- Then I was told you dont even need to cancel, just use the activation link and Virgin's activation will sort it all out and you stop getting billed by Netflix.

- Now i've just been told (when calling Faultst to see if they can sort out the non working activation email) that they can sort it out for me, but everything i've mentioned above is wrong, you need to cancel your old Netflix first, that will be lost forever and there is no transferring over of your old account!!  They said everything i've previously been told is incorrect!

Can anyone please confirm which is correct?  

Many thanks

Max