Forum Discussion

North5382483's avatar
North5382483
Joining in
2 months ago

Netflix activation

This seems to be a recurring issue given the volume of similar posts and I haven’t been able to solve in over a month now despite speaking to Virgin on 3 separate occasions… but has anyone managed to reactive Netflix services that were disconnected during a home move and have yet to be reactivated despite being promised an email providing reactivation instructions multiple times by customer services?

5 weeks and counting…

Please can anyone help!

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello North5382483.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue activating Netflix after your house move.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the logo at the top right of your screen that would be great. 
    Gareth_L