I need to update my payment card as the old one is about to expire.
But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem and the phone just flat out ignores the fact i even pushed a button.
I need the internet up and running for what i do so this is completely unacceptable.
Forum TeamHi phoenix1278
Thanks for posting and welcome to the community.
Sorry to hear of any issues updating payment details. We can't take these via the Forums however.
What happens when you try via the website, any error messages?
all it say's was there was an error and that's it. it's just so frustrating that every time i need to do some with Virgin there is always a problem.
Forum TeamSorry to hear this phoenix1278. Do you get this issue on the app too? Does this error also occur on multiple devices and browsers? We truly want to best help from here.
Same for me, two browsers, app and mobile website. Just throws an error.
Forum TeamThanks for coming back to the thread. What error message does it show?
If you can call the team on 0800 052 2620 they'll update it for you :)
When I click manage payments I get this:
I called, the only option I was given was direct debit which is not how I want to pay.
This error message when I click manage payment. I did phone, the only option I was given was direct debit which isn'y how I want to pay.
Forum TeamHi Strickersuk 👋 Thanks for getting back to us.
Our sincerest apologies about the issues making a one-off-payment via our site at the moment 👉 https://www.virginmedia.com/help/billing-and-payment/make-a-payment
Having raised this internally, we can confirm there's a known issue at the moment but the team are actively working to get it fixed ASAP. 🤞 Thanks for your patience in the meantime! 🌞
Thanks Molly_T, it's not a one off it's changing the card that is used for a continuous card authority.
Forum TeamThanks for getting back to me strickersuk! 👋 Apologies for my confusion here.
Let's just clarify - is it a card used for your direct debit, or one off payments?
You can change your direct debit details via your online account. There's instructions and further details here 👉 https://www.virginmedia.com/help/how-to/billing-and-payments/change-direct-debit-details
If it's a one off payment - this is likely still linked to the issues we are aware of regarding making one off payments that the team are working on. Hopefully it's sorted soon and then you can update things!
Thanks again for your patience in the meantime. 🌞
Neither. When I signed up I set up credit card continuous authority, you charge my credit card automatically each month.
