My Virgin Media APP bug

Question

MY virgin Media app says my services are restricted and behind with bill.

This is not true on both statements and never has been since 2007 and confirmed by My Virgin Media using web portal.

Just the app has a bug.

Ilyas_Y · Answer

Hey unisoft Thanks for reaching out to us on here.👋🏼

I'm so sorry to hear about the issues with the VM app you are experiencing. 😕
May I ask if uninstalling the app and re-installing it has fixed the bug?

Does this issue happen on any other devices?

Let us know how it goes.

Kind regards,
Ilyas.

unisoft · Answer

Hi. Just uninstalled and reinstalled and same message appearing in the app.

David_Bn · Answer

Thanks unisoft,
Do you get the same notification if you log into the account via a web browser?
Thanks,
David_Bn

unisoft · Answer

Hi. No, web browser is fine. That shows correct (as account up to date). That's why I think its a bug in the app.

David_Bn · Answer

Thanks for confirming unisoft.
Do please ensure that the software is up to date on your device and it might be worth attempting to utilise an alternative device to see if the error also re-appears.
Our team will be constantly working to provide updates and alterations to resolve any potential bugs and ensure the application runs smoothly with operational software updates.
Thanks,
David_Bn

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My Virgin Media APP bug

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