Forum Discussion

unisoft's avatar
unisoft
Super solver
1 year ago

My Virgin Media APP bug

MY virgin Media app says my services are restricted and behind with bill.

This is not true on both statements and never has been since 2007 and confirmed by My Virgin Media using web portal.

Just the app has a bug.

7 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    1 year ago

    Hey unisoft Thanks for reaching out to us on here.👋🏼

    I'm so sorry to hear about the issues with the VM app you are experiencing. 😕
    May I ask if uninstalling the app and re-installing it has fixed the bug?

    Does this issue happen on any other devices?

    Let us know how it goes.

    Kind regards,
    Ilyas.

    • unisoft's avatar
      unisoft
      Super solver
      1 year ago

      Hi. Just uninstalled and reinstalled and same message appearing in the app.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        1 year ago

        Thanks unisoft,

        Do you get the same notification if you log into the account via a web browser?

        Thanks,

        David_Bn