Forum Discussion

Pyxiea64's avatar
Pyxiea64
Joining in
14 days ago

my Netflix account through Virgin has now been hacked with a lot of Spanish profiles. I have phoned Vir

My Netflix account through Virgin has now been hacked with a lot of Spanish profiles. I have phoned Virgin Media twice, 

First time lady told me to long into Netflix.com, which we did and changed password and Pin,  This did nothing to the Netflix on my Virgin Media box and now Netflix.com wants me to sigh up when I go into their site with my email address.

2nd time - the person I spoke to was sending the problem through to technical and said it would be sorted in a few days.  But still the problem remains.

How do I sort this? or Cancel my Virgin Netflix and get a refund for the 2 months I have not been able to watch Netflix.

Your quick response would be great.

Wendy

 

  • Akua_A's avatar
    Akua_A
    Forum Team
    14 days ago

    Hi Pyxiea64 

    Welcome back to our community forums and sorry to hear your Netflix account has been hacked. We can understand your concern and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta
    14 days ago

    It used to be VM Email accounts that were being reported as hacked on a daily / weekly basis,
    now it is hacked VM Netflix accounts that are becoming a repeat visitor to these forums.

    A fraud problem ?

  • jillsaw's avatar
    jillsaw
    Joining in
    10 days ago

    Hi Pyxiea64

    I am having exactly the same problem.  My email address is not recognised to log in to Netflix on my pc and then on my virgin media package all the profiles are in Spanish with pins locked.

    i have spoken to virgin on the phone, by chat and raised two formal complaints, as I am still being charged for a service I can’t access.  For some reason they don’t understand what we are trying to tell them.  Yet it is obviously happening to loads of virgin customers!

    Virgin have closed my complaint saying it has been sorted!  Unbelievable and so frustrating.  Especially as I have now had to set up another Netflix account so I can watch it.

    Please do let me know if you manage to get sorted.

    Thank you

    Jill

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      10 days ago

      Hi jillsaw 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you're having and that you feel this way 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Pyxiea64's avatar
    Pyxiea64
    Joining in
    10 days ago

    To Forum Team

    Do not see an envelope as mentioned.

    How do I find my forum page?