Forum Discussion
Hi Pyxiea64
I am having exactly the same problem. My email address is not recognised to log in to Netflix on my pc and then on my virgin media package all the profiles are in Spanish with pins locked.
i have spoken to virgin on the phone, by chat and raised two formal complaints, as I am still being charged for a service I can’t access. For some reason they don’t understand what we are trying to tell them. Yet it is obviously happening to loads of virgin customers!
Virgin have closed my complaint saying it has been sorted! Unbelievable and so frustrating. Especially as I have now had to set up another Netflix account so I can watch it.
Please do let me know if you manage to get sorted.
Thank you
Jill
Hi jillsaw 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having and that you feel this way 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
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