Forum Discussion

TheonShun's avatar
TheonShun
Joining in
2 years ago

My bill discount credit reduced

Hello everyone,

My package is M250 broadband for £57/month, with usually £28 discount credit. But it suddenly cange to a £14.5 discount for this month bill and I don't understand why it's reduced. Virgin Media constantly overcharges my bill for various reasons and I honestly have had enough of it.

SHUN

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi TheonShun,

    Thank you for your post and I am sorry to hear you are having issues with your bill. On your previous bill does it advise if this discount has dropped off? You can see here.
    Let us know, we are here to help.
    Zoie

    • TheonShun's avatar
      TheonShun
      Joining in
      2 years ago

      No, it shows nothing. I noticed that it says the discount end on 7th March and this one is my last bill. 

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply TheonShun on the Virgin Media forums. 👋🏼

        The Virgin Media bills charge 30 days ahead of time for the upcoming period.
        If your discount is due to expire, then this would be the reason why the discount has only been partially applied - as it runs out.

        Have you checked your renewal offers to see what's available? You can do so here.

        Kind regards,
        Ilyas.