Forum Discussion

AlwaysTheKop91's avatar
AlwaysTheKop91
Tuning in
23 hours ago
Solved

My account is still showing my old package?

Hi, I upgraded to M500 broadband (which is active and working) but my account and app is still showing my old package? 

Any ideas? Thanks! 

account
contract
  • Sabrina_B's avatar
    Sabrina_B
    9 hours ago

    Hi AlwaysTheKop91 👋.

    Thanks for reaching out to us, with any package changes your online account may need some time to update after the services have been active. It should be updated by the time of your next generated bill.

    If you want us to take a further look please let us know ASAP.

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi AlwaysTheKop91 👋.

    Thanks for reaching out to us, with any package changes your online account may need some time to update after the services have been active. It should be updated by the time of your next generated bill.

    If you want us to take a further look please let us know ASAP.

    • AlwaysTheKop91's avatar
      AlwaysTheKop91
      Tuning in
      4 hours ago

      Thank you! Just checked after work and it seems to be showing my new package now! Thanks!