This morning I woke up to see that my account was locked.
I have spoken to the offshore team and they say that it'll take 24 hours to solve the account...
I tried speaking to the team on Facebook and they also couldn't help
This is absolutely ridiculous. I have MFA system in place - Can log in only if using my personal mobile and/or through my gmail account (also requiring MFA).
Can someone support me?
Forum TeamThank you so much for reaching out and explaining what’s happened Lau71. We completely understand how frustrating it must be to wake up and find your account locked, especially after trying to get help through different channels. We’re really sorry for the inconvenience this has caused.
Before we proceed, could you please confirm what exactly you’re locked out of? Is it the Virgin Media app, your online account, or your full account with us? This will help us understand the situation better and guide you to the right solution.
Once we have that information, we’ll do everything we can to assist you and get this resolved as quickly as possible. Thank you for your patience while we work through this!😀
