MVM/O2 issues!

Question

I have been trying to sign into MVM to pay my bill for the past few weeks now, however it won’t let me do so unless I merge both MVM and my O2 accounts.

My O2 and VM emails are different so during the process it’s trying to send an email to my old VM email address, now although not used for a very long time this email address is still active and I have verified it still receives emails, however I can’t get the email being sent to me by VM to allow me to complete the process and merge my accounts.

This has taken so long to try and sort VM have now restricted my services, and as I’m out of contract anyway I’m seriously considering giving VM the middle finger and moving to another supplier.

newapollo · Answer

You can make a payment online without signing in via

https://www.virginmedia.com/help/billing-and-payment/my-virgin-media/collections/make-a-payment

You can also pay over the phone by calling the direct payment line 0800 064 3777. You’ll need Your Account number and area reference number which you’ll find on your bill, or by dialling 150 from a VM landline or 0345 454 1111 from any other phone.

Deepak_S · Answer

Hi Tisane,&nbsp;
&nbsp;
We are sorry for the issues you have had with your bills! This is not what we want to hear. In order to resolve this we will need to pass security via private chat. We will send a private message shortly 🙂

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MVM/O2 issues!

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