Forum Discussion

DaveyV's avatar
DaveyV
Joining in
2 months ago

Moving Router

Hi

i would like to re site my router, currently on top floor of my house. I would like it re sited on the ground floor.

Please can I organise an engineer visit.

Thanks

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi DaveyV​ 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DaveyV 👋
    Thank you for posting and welcoming you with big virtual arms onto our Community Forum 🤗
    As Newapollo has advised there would be a non fault call our charge, however if you are still wanting to go ahead then I will private message you 😊
    Please watch out for the envelope ✉️
    Thank you. 

    • DaveyV's avatar
      DaveyV
      Joining in
      2 months ago

      Hi Arissa_H

      Thank you for you message. Yes, I would like to go ahead please.