Moving house
Hi,
just looking for some help / advice.
I have a VM account (phone and broadband) and have had for probably 20 years. I no longer live at the property, but it was my parents property and my Mum still owns the property.
However, my Dad passed away last year and Mum has moved in with me at my address. Therefore the address where I have the VM account is currently vacant.
I did want to retain broadband and phone at the house for the time being, the main reason being we need to retain the Virgin and NTL e-mail accounts and these would be lost if we cancel.
However, i have now reached the end of my contract, and my monthly cost has gone up to £55 pm for M50 and weekend chatter, which is frankly ridiculous.
They have offered me the opportunity to re-contract for 18months @ £35.50 pm - still ridiculous, given the property is vacant and a new customer could get M125 plus weekend chatter for £29.99 pm.
What on earth happened to customer loyalty.
In the circumstances, with my Dad passing away and Mum moving out (whether that be temporary or permanent) they have given no flexibility or compassion. Mum will likely sell the property within the next 6-9 months, so an 18 month contract really doesn’t work for us.
Does anyone suggest a route I could take without having to cancel and without having to pay over £55 per month (out of contract) or £35.50 (with an 18 month contract)
I just feel my hands are tied as I have to retain those e-mail addresses for the time being?
Thanks
Craig